Remote Immobilization Policy

Atrium vehicles are equipped with technology that can remotely prevent the vehicle from starting a new drive. It does not stop, slow, steer, or interfere with a vehicle that is being driven, and it does not lock anyone in or out of a moving vehicle.

As of the effective date of this policy, no automated system immobilizes an Atrium vehicle. There is no rule, script, scheduled job, or payment trigger that disables a car on its own. Every use is a manual decision made by a person, on the record, under this policy.

Remote immobilization may be used only when all of the following are true:

• The vehicle is stationary and unoccupied. We confirm this from telematics before engaging, and the confirmation is recorded in the log.
• The law allows it. We use it only as permitted by applicable federal, Utah, and local law. Where the law requires something more of us than this policy does, the law governs.
• You are in default and the agreement’s process has been followed. We have issued the written notice of default and given you the cure period set out in your Master Car Rental Agreement, and the default has not been cured.
• You have had a final warning of at least 48 hours. The warning is sent to the email address and the phone number on file for you, says plainly that the vehicle will be disabled, and tells you how to prevent it.

• Never on a moving vehicle. Under no circumstances, including a suspected theft, will we disable a vehicle that is in motion.
• Never on an occupied vehicle. If anyone is in the car, we do not engage — we wait.
• Never in a way that impairs safety. We will not use it in a way that puts a person at risk, that strands a driver or passenger somewhere unsafe, that blocks emergency access to or egress from the vehicle, or that interferes with emergency responders.
• Never to defeat a legal right of possession. We will not use it to take back a vehicle you still have a legal right to hold, to short-circuit a required notice or cure period, or in place of a legal process the law requires us to use.
• Never as a collection shortcut or a punishment. It is a recovery measure of last resort, not a payment reminder.

The notice-and-warning steps in section 2 may be shortened or skipped only where Atrium has a reasonable, documented, good-faith belief of a theft in progress, or of an immediate danger to persons or property. Even then, the limits in section 3 still apply in full: the vehicle must still be stationary and unoccupied, and it will never be disabled in motion.

Where this exception is used, the authorizing principal writes a contemporaneous incident log at the time of the decision — what was believed, what it was based on, what was verified, who was contacted (including any law-enforcement report number), and when. The exception cannot be documented after the fact.

Every use of remote immobilization must be authorized in advance by a named principal of EV-Solutions LLC. No employee, contractor, vendor, recovery agent, or automated process may engage it without that authorization.

Each use is logged at the time it happens, and the log records:

• who authorized it, by name;
• the date and time of the authorization and of the engagement;
• the basis — the default relied on, or the facts supporting the theft or danger exception;
• the verification that the vehicle was stationary and unoccupied at the moment of engagement, and the telematics reading it came from;
• the notices sent — the notice of default, the 48-hour final warning, and the address and number each went to;
• any restart granted, and when.

You may request a copy of the log entry for your own vehicle by emailing info@driveatrium.com.

If a vehicle has been disabled and you need it for an emergency, call or text (385) 204-4272 at any hour. Atrium will re-enable the vehicle for at least the window stated in your Master Car Rental Agreement — currently a minimum of 24 hours — for a genuine emergency. We do not require you to cure the default first, and we do not require you to explain the emergency in detail.

Immobilization does not by itself recover a vehicle. Any physical recovery is carried out only by a licensed and insured recovery provider, acting lawfully and without breach of the peace. Personal property found in a recovered vehicle is inventoried and returned to you on request.

Questions about this policy go to info@driveatrium.com or (385) 204-4272. If we change it, the version string and effective date at the top of this page change with it, and the policy in force for your rental is the one in effect on the date you signed.

Related: Vehicle Data Notice · Privacy Policy